Terms & Conditions

1. Who We Are

Green Nepal Promotion ("GNP," "we," "us," "our") operates gnpnepal.com, an online store selling health, wellness, and supplement products in Nepal, and offering a doctor appointment booking service.

2. Acceptance of Terms

By using this website, placing an order, or booking an appointment, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

3. Products & Health Disclaimer

• Our products (supplements, natural beverages, personal care items) are not intended to diagnose, treat, cure, or prevent any disease.
• Always read product labels and consult a qualified doctor before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
• Product descriptions and any content on this site are for informational purposes only and do not constitute medical advice.
• Our products are intended for adult use. If a product is unsuitable for children, this will be indicated on the label — please check before giving any product to a minor.
• Allergens & ingredients: please check the full ingredient list on each product's label or product page before purchasing, especially if you have known allergies or sensitivities. While we make reasonable efforts to keep ingredient information accurate and current, formulations can change between manufacturing batches — if in doubt, contact us to confirm before ordering, and always check the physical label upon receipt as the definitive source.

4. Certifications

• GNP-branded products are manufactured under ISO 22000, GMP, and Halal certification standards.
• Certificates are valid for the specific product lines and manufacturing facility they were issued for, and may not apply to every SKU sold on this site. Where a certification applies to a specific product, it will be indicated on that product's page.
• Certificates can be provided on request — contact us for verification if needed for dealer or bulk purchase purposes.

5. Doctor Appointment Service

• Booking an appointment through our site is a scheduling convenience — it connects you with a doctor for a consultation call. It is not a medical diagnosis or treatment in itself.
• If you upload a report, scan, or prescription through our appointment system, you consent to that file being stored and shared with the consulting doctor solely for the purpose of your appointment. See our Privacy Policy for details on how these files are handled.
• In a medical emergency, do not rely on this service — contact emergency services or visit a hospital directly.

6. Orders & Payment

• We accept Cash on Delivery (COD) and Fonepay as payment methods.
• All orders are subject to product availability. We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.
• For Fonepay payments, an order is only marked as paid once payment is confirmed directly with Fonepay — not merely on redirect or a pending status.
• If an item becomes out of stock after you've ordered: we will contact you before shipping to offer either a refund for that item, a substitute product of equivalent value (only with your agreement), or to hold the order until restocked — whichever you prefer. We will never substitute an item without your consent.
• Pricing errors: if a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the affected order (with a full refund if already paid) even after order confirmation. We will notify you promptly if this happens.

7. Delivery

• Standard delivery is fulfilled via Nepal Can Move (NCM) courier partner.
• "Instant" delivery (within the valley) is arranged manually by our staff and may involve direct contact for coordination.
• Delivery timeframes are estimates, not guarantees, and may be affected by courier delays, weather, or address accuracy.

8. Returns, Cancellations & Refunds

Return window: Return requests must be submitted within 7 days of delivery. Requests made after this window will not be accepted, except where required by law (e.g., a defective or incorrect item — see below).

Condition requirement: To be eligible for return, a product must be unused, in its original packaging, and sealed intact — for bottles/containers with a safety cap or seal, the seal must not be broken or tampered with. We cannot accept returns of any product where the seal has been opened, due to the nature of consumable health products.

Exceptions (still eligible even if opened/past 7 days): the item arrived damaged, defective, or incorrect (wrong product/expired stock), or is genuinely faulty in a way unrelated to normal use. Contact us with photo evidence and we will arrange a replacement or refund.

How to request a return: Submit a return request through your order history, describing the reason and (if applicable) attaching photo evidence.

Refunds: Approved refunds for Fonepay-paid orders are processed back to the original payment method. For COD orders, refunds (where applicable) will be coordinated directly with you.

Cancellations: Orders may be cancelled before dispatch by providing a reason; approved cancellations may restore stock and, if already paid via Fonepay, trigger a refund.

9. Coupons, Vouchers & Promotions

Coupons and vouchers are subject to individual terms (expiry, minimum order value, one-time use) shown at the time of issue. We reserve the right to modify or withdraw any promotion at our discretion, without affecting orders already placed.

10. Dealer / Distributor Applications

Submitting a dealer application does not guarantee approval. Approved dealers are subject to a separate Dealer Policy governing pricing, territory, and conduct.

11. User Conduct

You agree not to provide false information, misuse coupons/vouchers, attempt to tamper with or disrupt the site or other users' information, or upload any file that is not genuinely your own medical document or contains malicious content.

12. Reviews & User Content

By submitting a product review or testimonial, you grant us permission to display it on our site and in marketing materials, and confirm it reflects your genuine experience. We reserve the right to remove fraudulent, abusive, or rule-violating content.

13. Intellectual Property

All content on this site (text, images, logos, design) is owned by or licensed to Green Nepal Promotion and may not be copied or reused without permission.

14. Limitation of Liability

To the fullest extent permitted by Nepali law, we are not liable for indirect, incidental, or consequential damages arising from use of this site, our products, or the appointment service. Our total liability for any claim related to a product or order is limited to the amount paid for that order. We are not liable for delays or failures caused by third parties (payment gateways, courier services, hosting outages) beyond our reasonable control.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the site after changes means you accept the updated terms.

16. Dispute Resolution

If you have a complaint or dispute, please contact us first at green.np072@gmail.com or +977-01-5919365 so we can attempt to resolve it directly and promptly.

17. Governing Law

These Terms are governed by the laws of Nepal. Any disputes will be subject to the jurisdiction of the courts of Nepal.

18. Contact Us

Green Nepal Promotion
Gwarko-07, Lalitpur, Nepal
Phone: +977-01-5919365
Email: green.np072@gmail.com